Together with the Isabel team, we developed a coaching programme aimed at helping people managers embrace the new feedback culture and fully integrate the new behaviours into their team’s daily routines.
For coaching to be effective, it’s crucial for individuals to have a realistic understanding of their own strengths and weaknesses. To help participants achieve this, we began the coaching process with a 360-degree assessment to be filled in by their direct reports, colleagues, and manager. We developed the assessment questionnaire together with Isabel to make sure it was aligned with the company culture and represented the company’s target behaviours in terms of building a feedback culture.
The project was implemented on a departmental basis, starting with all people managers in each department undergoing a 360-degree assessment. Once the assessment was complete, each person then had an individual coaching session to review the outcomes and identify areas for improvement.
To encourage collaboration and shared learning, we held a session with all people managers to discuss the overall outcomes of the two-step process. During this meeting, we identified common strengths and weaknesses, and developed actionable steps for improvement. We also provided tips and tricks that people could use to help each other improve in the identified areas.