Privacy & cookie policy

1. Privacy policy

Neolis is committed to protecting your privacy and will process your personal data in accordance with this privacy policy. We strive to make our privacy and cookie policy as clear and transparent as possible. If you have any questions, do not hesitate to contact us by email: [email protected]

1.1    General

Neolis acknowledges the importance of data protection and the privacy of its customers and visitors to the website and will process the personal data of the data subject with the necessary care and only for the purposes specified. We strive to comply with the recent adjustments and with European Regulation No. 2016/679 of 27 April 2016, as well as with the Belgian law of 30 July 2018. This applies to both the processing and the protection of personal data.

1.2    Personal data

You share information with us in several ways. We use data that we have received from you, but also data that we have collected ourselves. For example, data about your visit to our website. You are under no obligation to disclose your personal data, yet you must understand that the provision of certain services will become impossible if you refuse the processing of your personal data. You are solely responsible for the accuracy of the information that you provide to us.

1.2.1      Anonymous data

This is information that you share with us without registration: browsing habits, origin, search terms. We use this information to maintain and improve our website. This means that we include personal data in anonymous statistics from which the identity of specific persons or companies cannot be determined, the legal basis being the legitimate interests of Neolis to continuously improve its website and services. 

1.2.2      Personal data you provide us with

When you fill out the contact form on the website, you provide us with your name and phone number, possible also company name and email-address

As a customer, prospect, supplier or other business relation we obtain your name, email address, phone number, invoice address and contact details. Business customers also provide us their VAT-number.

Neolis does not process sensitive personal data.

1.2.3      Online data transfer

 For the provision of our services we need your name, email address, phone number, invoice address and your contact details, business customers also need to provide their VAT-number. We need this information for the performance and invoicing of our services on the legal basis of the performance of an agreement at your request when you consented to our contractual agreement. We use the data to provide the service, to keep you informed about the requested service or to contact you in case of questions or comments about the agreed service. The legal basis for this is the performance of an agreement at your request.

1.3    Who has access to your data?

In order to process your personal data, we allow our employees and agents access to your personal data. At Neolis the data are only accessible to persons who need to have access to them as part of their duties. We guarantee a similar level of protection by imposing contractual obligations on these employees and agents that are similar to this Privacy Policy.

We do not allow third parties access to your data and we take appropriate technical and organizational measures to prevent this. If nevertheless there has been unauthorized access to your data, we will strive to share this with you in all transparency.

We may also, in rare cases, pass on your data if we are obliged to do so by certain laws and regulations and/or case law. Neolis may be required to pass on your personal data by virtue of a court order or in order to comply with other mandatory laws or regulations. In that case, we will make reasonable efforts to inform you of this in advance, unless this is subject to legal restrictions.

Neolis fully undertakes that we will not sell, distribute or pass on your personal data to other parties for commercial purposes without your explicit prior consent. We also require this of our external processors. Your personal data are extremely important to us and we expect the same from our external parties!

1.4    Retention period of your data

The personal data will be kept and processed by us for a period that is necessary in function of the purposes of the processing and in function of the contractual relationship between Neolis and you and taking into account the legal obligation to keep invoicing records for ten (10) years.

1.5    Consulting, updating or removing your data

We retain certain data if you are a Neolis prospect or customer. Therefore, you also have certain rights with regard to those data.

Right of access and inspection

You have the right to have access to your personal data at any time and free of charge, and to be informed about the use we make of your personal data.

Right of rectification, deletion and restriction

You are free to decide whether or not to provide your personal data to Neolis. In addition, you always have the right to request us to rectify, supplement or delete your personal data. You may also request that the processing of your personal data be restricted. You acknowledge that if you refuse to provide or request the deletion of personal data, certain services will not be available and that in some cases the deletion or modification of personal data is not legally possible.

Right of objection

You also have the right to object to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to oppose the use of personal data for direct marketing purposes; in this case you don’t have to give reasons.

Right of free data transfer

You have the right to obtain your personal data processed by Neolis in a structured, conventional and machine-readable form and/or to transfer them to other responsible parties.

Right of withdrawal of consent

To the extent that the processing is based on your prior consent, you have the right to withdraw that consent.

Exercising your rights

You can exercise your rights by sending a clear request to: [email protected]

This request must clearly state what you wish to know, rectify or delete. This request must be signed and dated and include a copy of the front of your identity card. If these conditions are met, Neolis will fulfil your request as soon as possible and notify you.

If you exercise your right of access, Neolis will provide you with an overview of your data that is as complete as possible. Some personal data from conventional backup files, log, history or archive files may not be included in this overview. These data are not part of the commonly processed personal data and are therefore not readily available and cannot be communicated. However, they are removed from these files according to standard processes.

Automated decision-making and profiling

The processing of your personal data does not include profiling and will not be subject to automated decision-making by us.

Right to complain

You have the right to file a complaint with the Belgian Data Protection Authority (GBA): 

https://www.gegevensbeschermingsautoriteit.be/burger/acties/klacht-indienen

This is without prejudice to a remedy before a civil court. If you should suffer damage as a result of the processing of your personal data, you may make a claim for compensation.

2        Cookie policy

2.1       What are cookies?

In order to offer you a better service when visiting websites, most sites use cookies. These are useful techniques that collect and use information. This makes websites easier to use. Cookies are small text files that a website puts on your computer’s hard drive when you visit the site.

Cookies, for example, ensure that you can remain logged in on a website or that your preferences, such as location and language settings, are remembered. Cookies also enable website owners to see how often their sites – and which pages – are viewed by visitors.

Important to know: the use of cookies is safe. Email and telemarketing campaigns are not the result of cookies. Cookies do not save your email address or telephone number, nor do they build up a profile that can be traced back to a person.

2.2       How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

2.3       How to manage cookies

You can delete them at any time. This can be done very easily by adjusting the settings of your browser. Please note that after deleting cookies you will have to reset your preferences or log in again.

You can find out how to delete cookies for each browser at these links

Firefox

Chrome

Safari

Internet Explorer

You can also manage your cookies by adjusting the personal settings of your browser. This allows you to specify which new cookies you do and do not want.

Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site

2.4       Type of cookies

Form related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Functional cookies

As the word itself suggests, these cookies ensure that our website functions optimally and that your visit is as pleasant and personal as possible. Neolis uses ‘Functional cookies’ to remember your personal preferences and to avoid repeated communication during repeated visits, for instance the acceptance of this cookie policy.

Performance cookies

Neolis uses performance cookies to determine how you use our websites so that we can customize and improve the content and ease of use of our websites. For example, tracking the number of visitors per page.

Google Analytics cookies

Neolis uses Google Analytics on its website, one of the best known and most trusted solutions for collecting analytical data on the internet. This helps us understand how you use the website in a way that allows us to make improvements. For example, these cookies can track the time you spend on our website and the pages you visit.

More information about Google Analytics can be found on the official page.
https://policies.google.com/technologies/cookies

Marketing cookies

Marketing cookies will offer personalized content based on your browsing habits. This may include offers for our services on Facebook, Google or other media. The content and activity of those offers are recorded by those media.  Neolis do not use marketing cookies

Social media cookies

Social media buttons and/or plug-ins can be placed on a website to connect to your social networks in various ways. Your social networks, such as LinkedIn, place cookies through the website which may be used to enhance your profile on their site or contribute to the data they hold for various purposes, as stated in the relevant privacy policy. Neolis do not use social media cookies.

2.5       Embedded content

Neolis may use clickable links on its website to refer to other websites. These hyperlinks will redirect you to a website of another organization. It is possible that the website you are redirected to also uses cookies. Neolis advises you to consult the terms of use of the organization in question, which are posted on their websites, for information about their privacy and cookie policies.

2.6       Changes to the cookie policy

This Cookie Policy is not a static document. Any changes we make to this Cookie Policy take effect immediately. Only the most recent version applies, and can be found on the site of Neolis.